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Auto Body and Collision Repair FAQ’s

How long will the repairs take?

Every repair is different depending on the amount of damage. We will give you an estimated date of completion when you sign authorization, and you will receive repair status updates every few days while your vehicle is in our shop.

If my frame is bent, will my vehicle ever be the same again?

Yes. With our equipment and knowledge, we can repair or replace components of frame or unibody vehicles to be as before your accident.

What if there are mechanical problems from the accident?

 We can diagnose and correct these problems.

Will there be a difference in color because only some panels were painted?

No, we key the color code from your vehicle into our computer, which gives us the formula to mix the paint to accurately match your vehicle. We then usually blend the color to the adjacent panel(s) so any color difference will not be detected.

Can I get other service work done on my car while it is in your shop?

We can arrange virtually any additional service requests, please discuss with your advisor.

How can I get a rental car?

If you need a rental car while your vehicle is in our shop we can help with the arrangements. Insurance companies will usually cover car rental if you are a claimant or if your policy provides a rental car.

Do you guarantee your repairs?

Yes, you will receive a written lifetime warranty when you pick up your vehicle.

How will I know when my vehicle is ready?

You will be notified by phone shortly before your vehicle is ready to be picked up and will also receive repair status updates every few days.

Can I wash my vehicle after it is painted?

It will have been washed before you take delivery. .

Newer vehicles have a clear coat over the color,
to assure longevity, follow these guidelines on newly painted panels:

Do:

Wash your vehicle in the shade by hand with cool, clean water, using a soft cloth or sponge and a mild car wash solution.
Avoid driving on gravel roads as new paint can chip easier in the first few weeks.
Avoid parking under trees and power lines as bird droppings and tree sap can blemish even original paint.  

Don't:

Wax or polish the newly painted panels for 90 days so that the new paint can breathe and harden completely.
Use a commercial car wash as stiff brushes can damage your vehicle's new finish.
Dry wipe your paint as it can scratch the finish.

 

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