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Insurance Information

 

Being involved in an accident is usually an unpleasant experience: getting your car repaired and looking new again doesn't have to be. 

At Jerry's Body Shop we understand the inconvenience an automobile accident can bring to your life.

Do I need an appointment to get an estimate? 

No, come in anytime between 8:00 am and 5:00pm.

Must I obtain three estimates? 

No, there is no law requiring you to obtain more than one estimate or appraisal. Choosing a repair facility based on an amount of an initial estimate is the worst way to begin to get your vehicle repaired. Differences in repair estimates are common: A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another, please ask us to explain. You should base your decision on how thorough and professionally the personnel handle your situation. Always remember that the objective of repairing your car after a collision is to restore it to pre-accident condition. We will also guide you through the sometimes confusing insurance claim process.

Do I have to take my vehicle to a drive-in claims service? 

Some insurance companies ask you to go to their drive-in claims office for an estimate. You can do this, or leave your car with us and ask the insurance company to inspect the car here.

Should I accept the insurance estimate and check?

Yes, but don't shop for an equal or lower price. Many estimates are underwritten due to hidden damage or in the companies hope that you won't repair vehicle. Bring us their estimate and we will work for you to get your vehicle properly repaired with the insurance company paying for any additional accident related damage found.

What if my insurance company wants me to go to another shop? 

Unless your policy states where you must take your vehicle, it's your car and you can choose where it is repaired. An insurance company can't force you to use a particular shop, though they sometimes strongly suggest it. They may offer a Lifetime Warranty, but we do also!

Although we are a Direct Repair Facility for several insurance companies, we work with our customers' interests in mind. We have chosen not to be a preferred shop for certain companies we feel do not accurately recognize our customers' needs.

Will I have to deal with the insurance company for necessary additions to the estimate? 

We will be happy to negotiate your claim with the insurance company. 

I have a deductible on my insurance policy, to whom do I pay the deductible? 

Your deductible amount is determined by your insurance policy. If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle.

If I file a claim with my insurance company will I have to pay my deductible even though I was not at fault?

Usually yes, but you may get your deductible back if the other company accepts liability of damages. 

Will I get a rental while my vehicle is being repaired? 

If your policy covers it or another company is at fault. If not, we have made arrangements with a rental company for the lowest rates.

Can the insurance company and body shop make an agreement and start repair on the auto without the owner's consent? 

No. It is your car, and only you can authorize the repair.

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